Belgravia Scents Refund Policy

At Belgravia Scents, we believe that your satisfaction is of utmost importance. We are dedicated to providing you with the finest fragrances and an exceptional shopping experience. We understand that sometimes things don’t go as planned, and you may need to return or exchange your purchase. We want to ensure that you are fully informed about our refund policy so that you can shop with confidence.

Refunds and Exchanges:

We are pleased to offer you the option to request a refund or exchange within 30 days of your purchase. Whether you received the wrong item, the scent wasn’t quite what you expected, or for any other reason, we want to make the return process as seamless as possible for you.

Eligibility for Returns:

To qualify for a refund or exchange, we kindly ask that your items be unopened and in their original sealed packaging. This is to ensure the integrity of our products and to comply with health and safety regulations. When you receive your order, we encourage you to inspect the contents carefully, but please refrain from opening the packaging if you think you may want to return it.

Safety Regulations:

We take your safety seriously, which is why we adhere to strict guidelines regarding the return of opened perfumes. Due to Hazmat safety regulations, opened perfumes cannot be returned or exchanged. This policy is in place to protect both our customers and our team, as well as to ensure that all products we offer are safe and of the highest quality.

Return Process:

If you find that you need to make a return or exchange, please follow these simple steps:

Contact Us: Reach out to our customer service team at the contact us number or email on our website. We are here to assist you and will provide you with detailed instructions on how to proceed with your return or exchange.

Prepare Your Package: Ensure that the product is unopened and in its original sealed packaging. Pack the item securely to avoid damage during transit.

Shipping Costs: Please note that return shipping costs for exchanges or refunds will need to be covered by the buyer. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Processing Your Return: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund or exchange promptly. Please allow a few business days for the transaction to reflect in your account.

Refund Timeline:

Refunds generally take 5-7 business days to process once we have received and approved your returned item. Please keep in mind that processing times may vary depending on your financial institution. We appreciate your patience during this time.

Customer Service:

Our dedicated customer service team is here to help you every step of the way. If you have any questions or concerns about our refund policy, please do not hesitate to reach out. We are committed to providing you with the highest level of service and support.

Final Thoughts:

Thank you for choosing Belgravia Scents for your fragrance needs. We value your trust and strive to exceed your expectations with every purchase. If you ever need to return or exchange an item, rest assured that we are here to help make the process as easy and straightforward as possible. Your satisfaction is our priority, and we look forward to serving you again in the future!